COMPLAINTS & SUCH
I was perusing the message boards and ran across a thread about our newest Lushies fragrance oils. I usually just sit back and do not chime in on the threads, but this particular comment really rubbed me the wrong way. I won’t reply to the thread in question ~ that will just be a train wreck in the making and will end up deleted.
Some think that we are charging “more” for these Lushies due to their popularity. I BEG TO DIFFER. That is completely unjust & flat out rude to even consider such a thing!
First of all, I offer strongly concentrated fragrances. I could offer you less expensive oil, but it won’t be as good. I pride myself in offering STRONG, top-quality fragrances. We all want top quality, but you’re not going to get it cheap. Yes, I will admit – we do have pricier oils than other places around, but like I said before top quality isn’t cheap.
Yes, I know, I know... we can't please everyone, but we do try!
As you are aware, the cost of consumer products is increasing daily. The fragrance industry is no different, and it is currently being affected by increases of raw ingredients. We have absorbed other price increases in the past and will continue to strive to offer the most competitive pricing available for the top-notch fragrance quality that you receive from us.
Let me give you an example of what I am talking about: one particular manufacturer that we use has increased our pricing by 10 PERCENT within the LAST TWO MONTHS. No, we have NOT passed this increase onto our customers ~ we are doing our very best to absorb any and all increases. YES, you read that correctly an increase of TEN PERCENT!
In instances such as this, we are forced to increase our Sampler Pack pricing and re-evaluate several of our exclusive duplication sample prices. By re-evaluating the pricing tier, we have implemented the new Sampler Packs to accommodate those particular fragrances and to help you save a little money by ordering in a pack.
We do want to stress that we are NOT INCREASING OUR PRICES across the board or anything that drastic.
I am sure that this post will get me blasted for saying all this, but I would like to set the record straight here and now. So, what better place to do so than our blog?
Thanks to those of you that understand!
Have a great evening,
Stacy & the Day-Star Crew
Edited to add:
Gentle reminder ~ this post is our intellectual property, and is strictly for our company blog & is NOT to be copied & pasted elsewhere.
1 comment:
Stacy - I feel badly you took that thread personally. I hope you saw the overwhelming majority of the posts as expressing frustration at not being able to try as many fragrances as we would like because smaller sizes are cost-prohibitive, not accusing you of price-fixing or other nonsense. I still mourn the retirement of the sniffie sizes, as they were a wonderful way to try new fragrances! Of course you have to make decisions that make sense for your business, but everyone is feeling the pinch. The reality is that many small businesses will have to make tough decisions, and probably play it safer with FOs, buying only those they think might be great sellers rather than experimenting with a variety of untested fragrances. Thank you for offering your wonderful products, I always look forward to seeing the new goodies you are working on.
Post a Comment